- Battery case will not charge or charges intermittently when plugged into power.
- Battery case does not charge the iPhone or charges it intermittently.
Apple was able to determine when these cases were produced and what models are affected by the issues. According to an official statement issued over the weekend, the smart battery cases that present charging issues have been manufactured between January 2019 and October 2019, so it's probably a pretty big number.Don't worry though, your battery won't explode even with these charging issues, but we strongly recommend heading to the nearest Apple or Apple Authorized Service Provider and replace it with a new one for free.
As mentioned earlier, only smart battery cases made for the iPhone XS, iPhone XS Max, and iPhone XR are eligible for the replacement program. It's also worth mentioning that the smart battery case replacement program is available worldwide, but it will not extend the standard warranty coverage of the product.